Privacy Policy
This privacy policy explains how Russell Malvern Limited t/a Russell & Co Solicitors (“Russell & Co”) use the personal data we collect from you when you use our website. The information is written for the benefit of general visitors to the website - if you are a client of ours (or become one) we process a wider range of personal data and deal with a broader range of privacy related issues. Clients are provided detailed information about this during the engagement process.
What data do we collect?
Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided.
How do we collect your data?
You directly provide Russell & Co with the data we collect. We collect data and process data when you:
· Use our online enquiry form; or
· Use or view our website via your browser’s cookies.
How will we use your data?
We use the data you provide via this website to:
communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data: we operate on the basis of "legitimate interest" when communicating with you (e.g. when responding to your enquiry).
What are your data protection rights?
Russell & Co would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
· The right to access - You have the right to request Russell & Co for copies of your personal data. We may charge you a small fee for this service.
· The right to rectification - You have the right to request that Russell & Co correct any information you believe is inaccurate. You also have the right to request Russell & Co to complete information you believe is incomplete.
· The right to erasure – You have the right to request that Russell & Co erase your personal data, under certain conditions.
· The right to restrict processing – You have the right to object to Russell & Co processing your personal data, under certain conditions.
· The right to object to processing – You have the right to object to Russell & Co’s processing of your personal data, under certain conditions.
· The right to portability – You have the right to request that Russell & Co transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
Email: victoria@russelllaw.co.uk
Telephone: 01684 892000
Write to us: Holland House, Church Street, Malvern, WR14 2AH
What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information please visit: https://ico.org.uk/your-data-matters/online/cookies/
How do we use cookies?
Russell & Co uses cookies to help us understand how you use our website.
What type of cookies do we use?
You can find information on here on the types of cookies we use: https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses
How to manage cookies
You can set your browser not to accept cookies, however, some of our website features may not function as a result.
Privacy policies of other websites
The Russell & Co website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Russell & Co keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in January 2024.
How to contact us
If you have any questions about Russell & Co’s privacy policy, the data we hold about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:
Email: victoria@russelllaw.co.uk
Telephone: 01684 892000
Write to us: Holland House, Church Street, Malvern, WR14 2AH
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Russell & Co have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office - https://ico.org.uk/